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#Nextiva support phone number plus#

Transfer to phone number / SIP-URI: Transfers holiday service calls if the holiday service schedule is active.Perform busy treatment: Performs standard busy treatment for holiday service calls if the holiday service schedule is active.Any Phone Number: Select this radio button to forward all incoming calls, during the time specified in the holiday schedule.Īssigning a holiday schedule to call centersįrom the Nextiva Voice Admin Dashboard, hover over Advanced Routing > Call Center Locations > Log In. Once the Configuration Portal launches in a new tab, select Call Center > Call Centers > Edit.Ĭlick Routing Policies > Holiday Service > set up the below settings > OK or Apply.The holiday schedule has priority over the regular schedule. Holiday Schedule: Select the holiday schedule during which calls will be forwarded.*551000 for the voicemail box of extension 1000). Forward to: Select Specified Number and enter the Forward Number. To send a call to voicemail, enter *55 and the extension of the voicemail box, with no spaces in-between (e.g.

#Nextiva support phone number plus#

In the Default Forward Number field, enter the phone number to which incoming calls should be forwarded.Ĭlick Save > Call Forward Selective > Plus (+) icon at the bottom-right corner to add selective criteria detailed below > Save Criteria. Hover over the desired hunt group and click the Pencil icon > Forwarding > Call Forward Selective. Select the Holiday Schedule from the drop-down list > Save.Īssigning a holiday schedule to hunt groupsįrom the Nextiva Voice Admin Dashboard, hover over Advanced Routing > Call Groups. Hover over the auto-attendant and click the pencil to the right. Under Manage Auto Attendants, select the location.

Select the desired User(s) from the User drop-down list.Ĭlick Plus (+) under Events and create new events to follow the following > Save > Finish.Ĭhoose one of the options below for step-by-step instructions.Īssigning a Holiday Schedule to Auto AttendantsĪssigning a Holiday Schedule to Hunt GroupsĪssigning a Holiday Schedule to Call CentersĪssigning a holiday schedule to auto attendantsįrom the Nextiva Voice Admin Dashboard, hover over Advanced Routing > Auto Attendants.

User: Only the specified User(s) can use this schedule.

Select the desired location(s) from the Location drop-down list.

Location: Only the specified Location(s) can use this schedule.

Enterprise: Anyone in the enterprise can use this schedule.

Create a holiday scheduleįrom the Nextiva Voice Admin Dashboard, hover over the username in the top-right corner and select My Account > Schedules > Create Schedule.Įnter the schedule name, select Holiday for the type of schedule, and choose the level of availability. NOTE: To remove a holiday from the business hours, click Remove to the right of the holiday.Īdding holidays 1. For example, selecting “one” means the holiday will occur once and not repeat. You can also select the number of years the holiday will occur. You can also add specific dates (January 1) or custom dates based on occurrence (i.e., the fourth Thursday of November).Ĭhoose to make it an all-day event, or specify an event time. Click Add Holiday and choose from the available list of federal holidays.